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Frequently Asked Questions

Wholesale FAQ's

Yes. Only registered Wholesale buyers can view the prices of our dresses and can place an order with us. Please take note that you must be an owner or a business buyer to be able to view prices and use all the features in our website. Access to our website will be granted after we evaluate the business information you submitted. You will be notified within 24 to 72 hours after the submission of the application.

We accept payments from Visa, Mastercard, American Express, and Discover credit cards. We do not accept checks. 

We use UPS shipping for all orders in the USA and orders arrive within 1-7 business days. for more info please visit our Shipping Information.
Our shipping center processes orders Monday-Friday from 10AM to 3:00PM. You will receive an e-mail stating that your order has been fully shipped. For more info please visit our shipping information page.

Everything purchased in our store is a final sale.

Our minimum is 12 pcs can be mix and match per style.
We strive to maintain availability of all dresses listed in our catalog. However, due to the success of a particular dress or supply delays, it is possible that an item can be temporarily out of stock. Most times, our store co-workers can provide you delivery information on an out of stock item. Romance Couture dresses are sold all over the world and there are many circumstances that can, at times, impact supply.
Yes, our friendly store co-workers can accurately inform you of a certain dress availability.  contact us 1213-745-2557.
Couture is all about designing and manufacturing beautiful gowns to your specific requirements and measurements. You can also call it - fashionable made-to-measure clothes. And, that's our specialty; we design dresses for all women of all sizes with an emphasis on flattering the female body. FYI - all of our products are hand-made and produced with the highest quality fabrics and sewing techniques, to ensure your garment is everything you hoped for.
If you wish to cancel your order, please contact our Customer Care Team immediately. Once an order reaches a certain state of processing we will not be able to cancel.
Our photos are licensed by our photographer to be used on our website only. Please contact us for details on how we can provide you with your very own product images at romancecoutureusa@gmail.com

All orders placed with a billing or shipping address in California will be charged a 9.50% tax rate.

Consumer FAQ's

Yes, you do not need to have an account with us to view prices and shop at Romance Couture. Once you submit your details you will be approved immediately . As a consumer member you will be notified about offers, new collections, receive free shipping on orders and have access to your order history. It is free of charge to be a part of Romance Couture. You can sign up to become a member here.

We accept payments from Visa, Mastercard, American Express, and Discover credit cards. We do not accept checks. 

We use UPS shipping for all orders in the USA and orders arrive within 1-7 business days. for more info please visit our Shipping Information.
Our shipping center processes orders Monday-Friday from 10AM to 3:00PM. You will receive an e-mail stating that your order has been fully shipped. For more info please visit our shipping information page.

Everything purchased in our store is a final sale.

All orders placed with a billing or shipping address in California will be charged a 9.50% tax rate.
Alterations are paid for by the customer. Your dress must be paid in full before alterations will occur. Any additional alterations must be paid by the customer as well.
Once your order has been placed it will be processed as soon as possible with our shipping department. If the dress you order is in stock, it will be shipped out immediately. 
Simply login to your account you have established. There you can check the status of your order.
If your dress is not in stock and for some reason we cannot order it directly from our factory , we will notify you and give you other options to choose from or you can cancel your order. Your card is only charged if we can fulfill your order.
Your credit card is not charged until we can confirmed your order and ready to be shipped out.
On every product detail page you will have the option to view the size chart of the dress you are ordering. Keep in mind that over 90% of special occasion dresses need alterations. We are not responsible for dresses that do not fit, the size chart vary by style. If you are in between sizes we recommend going up a size as it's easier to take a dress in than let a dress out.
No, we do not have any dresses available to rent.
The standard length on long dresses is 58-60 inches.
With the high volume of emails received during prom season it can take 24-72 hours for a response. Also please make sure that you have added our email address to your list of addresses to accept emails from, our response could have been placed in your junk folder if we are not on that list.
Unfortunately once your order has been placed we are unable to make any changes.
If you wish to cancel your order, please contact our Customer Care Team immediately. Once an order reaches a certain state of processing we will not be able to cancel.


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